Work — Luis Miguel B. G.

Selected product work

Three products shipped at LATAM Airlines — plus fictional UX studies on game interfaces and an independent side project.

LATAM Checkout

Simplifying a complex payment journey across Latin America → +13% regular payment flow+3% miles flow50 → 60 CSAT

LATAM Concierge

Turning an AI travel assistant into a more discoverable, accessible product → +102% access+66% first messagesWCAG AA

Travel Planner

Turning conversational intent into saved travel plans → Discovery → research → prototyping → production

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Other work

Game UX Tears of the Kingdom Final Fantasy XIV

Independent Escuela Mente Cíclica